10 Questions to Ask Before Hiring a Pest Control Company
Hiring a pest control company means letting a stranger apply products in your home, so it is worth asking a few questions first. The U.S. Environmental Protection Agency (EPA) publishes guidance on selecting a pest control service, and the questions below follow it.
GetPestFixed is an advertising and referral service that connects homeowners with independent pest control providers. Providers are responsible for their own licensing, insurance, and work, so these questions apply to any company you consider, including ones you find through us.
1. Are You Licensed in My State?
EPA says firms offering pest control services must be licensed by the state and suggests asking to see the company's license. Requirements differ by state. If you have concerns, your state pesticide regulatory agency can help. The National Pesticide Information Center (NPIC) lists state agencies.
2. Are Your Technicians Certified?
EPA says each company needs at least one certified commercial applicator in the right service category, and that other workers should be certified or work under that applicator's direct supervision. Ask how that applies to the person who will visit your home.
3. Do You Carry Insurance, and Are Your Employees Bonded?
Ask for proof of insurance in writing. EPA suggests thinking twice about a company without it. Bonding means the company reimburses you for loss or damage caused by an employee.
4. Will You Inspect First and Explain a Plan?
A company should inspect your property and outline a recommended control program, including the pests targeted, the products to be used, and nonchemical options. Our guide to what to expect during a pest control visit walks through the process.
5. Which Products Will You Use?
EPA suggests asking the company to use the least toxic method that will do the job, and to show you the product label or Safety Data Sheet, which lists precautions. Tell the company about allergies, infants or elderly residents, pets, and nearby wildlife or fish so they can factor these into the choice of products.
6. How Should I Prepare, and When Can My Family Return?
Ask what you need to do beforehand and how long children and pets should stay out of treated areas. See our guide to pesticide safety around children and pets.
7. What Does the Guarantee Cover?
Get any guarantee in writing. Find out what it covers, whether there is a yearly inspection charge, and, for termite work, whether the company is responsible for structural damage if the treatment fails.
8. What Is the Total Cost?
EPA suggests getting estimates from two or three companies. The lowest bid is not automatically the best, so compare what each one includes: the pests covered, the number of visits, and any follow-up. Be cautious of a per-gallon price quote, which EPA lists as a warning sign.
9. Can You Give Me References?
Ask for references and call several. You can also check with your state or local pesticide agency, consumer office, or other consumer protection organizations to see whether complaints have been filed against a company.
10. What Happens If the Pests Come Back?
Ask whether follow-up visits are included, how to contact the company if the problem returns, and what you can do to prevent a repeat. Our prevention checklist offers a starting point.
Red Flags to Watch For
EPA lists several warning signs, including:
- Pressure to sign immediately, or a special price only if you act right away
- Door-to-door sales or targeting of elderly people living alone
- No working phone number
- Claims of a "secret formula"
- Claims of government endorsement. EPA notes that government agencies do not endorse any service company or specific pesticide product.
Comparing Options
If you would like to hear from an independent provider in your area, you can submit a request through GetPestFixed. Whichever company you choose, ask these questions before you agree to service. If you are not sure whether you need a professional yet, see when to call pest control.
Sources and Further Reading
Frequently Asked Questions
How do I check a pest control company's license?
Ask to see the license, and contact your state pesticide regulatory agency to confirm it. The National Pesticide Information Center lists state agencies.
Should I pick the cheapest pest control quote?
Not automatically. EPA suggests getting two or three estimates and comparing what each includes, since the lowest bid is not always the best value.
Do I need written proof of insurance?
EPA suggests asking for proof of insurance in writing and thinking twice about a company that cannot provide it.
What is a red flag when hiring pest control?
Pressure to sign right away, a special price only if you act now, claims of a secret formula, or claims of government endorsement.